← Hall of Shame
D

Privacy Policy Audit

DoorDash

deliverylocationhidden-feesfinancialfood
4,700
Word Count
19 min
Reading Time
0 min
Human Patience
8/10
Sneakiness

Translation Service

What They Say

DoorDash's policy covers what's expected for a delivery platform: location data for delivery, payment information for transactions, and order history for personalisation. They explain data sharing with restaurants and Dashers as necessary for service delivery, and describe advertising use of data in standard terms.

What They Mean

DoorDash knows where you live, where you work, what you eat, when you order (late Sunday nights, every day at 12:30pm), and how much you spend. They know your dietary restrictions, your comfort food patterns, and your impulse ordering behaviour. This data is used to optimise pricing in ways that benefit DoorDash: 'dynamic pricing' means fees adjust based on demand. The Bureau notes that several investigations found delivery platforms display higher menu prices than in-restaurant prices, adding service fees, delivery fees, and tips on top of inflated menu prices — a Hidden Costs architecture that functions as Bait and Switch at checkout. DoorDash also settled a $375M lawsuit over tip misallocation in 2023, which the Bureau considers relevant context.

Worst Clause — Exhibit A

"We may use your personal information for our marketing and advertising, including showing you ads on and off our platform, communicating with you about our products, services, and features, and providing personalized content. We may share personal information with third-party marketing and advertising companies."

Bureau Translation:

Your home address, ordering patterns, and food preferences are shared with third-party marketing companies for advertising purposes beyond the DoorDash platform. This means your late-night taco habit and your delivery address may be contributing to advertising profiles maintained by companies you have no relationship with.

Evidence Tags — Data Collected

Precise delivery address (home, work, frequent locations)Order history and dietary patternsPayment information and spending habitsDevice location during order and deliveryTime of order and frequency patternsRestaurant preferences and browsing historyDasher driver behavioural data (separate collection)

Bureau Verdict

"DoorDash's privacy practices are typical for its industry sector, which is not a compliment. The combination of precise location data, financial information, and dietary habits creates an intimate profile, and the pricing architecture consistently obscures total costs until checkout. Grade D for collection practices that match peer platforms and fee structures that have attracted significant regulatory attention."

D

Overall Grade

Brisk and Incomplete

Frequently Asked Questions

Dark Patterns Documented

See the full Dark Pattern Encyclopedia for documentation of each technique.

Audited: 2026-03-20